Enter your address so we can give you more specific information about your nbn connection.
We provide low congestion, fully flexible nbn™ connections for Tasmanian customers.
Fibre to the Premise (FTTP) | Fibre to the Node (FTTN) | Fixed Wireless (FW)
Three Steps to automated connection:
1. Setup a user account (2 mins)
2. Connect a service (2 mins)
3. Start enjoying fast internet (usually less than 20 mins).
High Speeds up to 1000Mbps – but you can change your speeds up and down daily as you need.
No obligation, free 7 Day Trial up to 250/100 speeds – you’ve got nothing to lose!
No Contracts – just charge your account after the trial if you want to. If you don’t want to continue, just let it cancel.
Speed and Cost Flexibility – Don’t pay for the fastest internet when you’re away. Just drop it down to the lowest speed or disconnect it and turn on when you’re back!
Low Contention – means your connection doesn’t come to a crawl (or even miss connections) at peak times.
1.5TB of data per month included – that’s 50GB a day so you’re highly unlikely to cap out!
Fast DIY Activation – Hit the Connect now button, create a user account and then activate a service at your address. The portal will automate with nbn ™ in as little as 20 minutes!
No Call Centres – the self-service portal does all you need but if you do need us just shoot a message through on Facebook Messenger and our local team will assist.
Static IP included
It’s a World First available only to Tasmanians.
Click the Connect Now button and you'll be asked to create a User Account. Once that's verified (automated through email) you can then connect a service. If it's an FTTP service you will get an email confirming connection in as little as 5-20 minutes but nbn™ warn it can be up to 48 hours (but that's not ever happened).
If you're a Fibre to the Node or Fixed Wireless customer, we need to manually provision your service. This can take a bit longer than 20 minutes depending on when you do it (we do have to sleep sometimes).
This will trigger your free trial. Only at the end of the free trial you'll be asked if you'd like to recharge your account. If you don't want to your connection will just disconnect but you can reconnect again another time when you're ready.
Warning: you may start getting overjoyed on how easy this is and start changing your speeds now and then!
We don't recommend it. Telco routers are often programmed for their network or bundled with other things that can slow your connection down. Also most won't go any faster than 100mbps. If you want to enjoy Gigabit speeds, you'll likely need a new router and make sure your cables are Cat6 (Cat 5 and 5e will choke your network).
Pfft! You only have cancellation costs if you're in a contract. We want to keep our customers by delivering a great product day in day out, so there's no contracts. But if you do want to leave for any other reason, just don't recharge your account. It will automatically cancel with no fees to do so.
That's up to you. Sadly many people are in contract with their existing telco so even if they love our connection they need to wait until their existing contracts run out. Remember to be a good friend too, don't let your mates sign a new contract without giving us a go first.
You don't need to ask. It's already included.
You can change as often as you like. If you change it a couple of times in one day, you will be charged for the highest speed you choose within that day. The fees are not pro-rata, so if you had a half gig connection for 4 hours of the day you'll pay for a half gig connection.
*We recommend doing any changes to your speed prior to 11pm just in case nbn's system takes more than the couple of usual minutes to change it.
In the residential portal under the service you wish to disconnect, you'll see a button just under the speed change button. Just disconnect. Your credit will remain there until you come back and reconnect. There's no reconnection or disconnection charges.
Let's start by saying nothing will ever be as good as pure fibre (FTTP). But, there are two parts to an internet connection.
First is the technology used for the connection - Fibre to the Node uses a mix of technology including copper and for some connections this can really impede speed but for most we've been able to get great speeds. For Fixed Wireless this technology uses local towers to beam the nbn to your house. The speed at what FW can operate is limited by the congestion to that tower.
The second part Launtel can control - that's the quality and bandwidth available on the network itself. Once you've got to the first part of fibre network then you'll be getting the same low congestion network that we offer to everyone.
In short FTTN and FW can have choke points outside of our control, but many of the complaints around speed with other carriers are actually caused by congested networks.
But you can always trial us and if you don't think we're any better you can switch to another carrier.
Yes and no. We have a fair use policy which means if you go over 50GB a day (that's 1.5TB a month) then we might get in touch as that's getting closer to commercial usage. The worst that we'd do is shape you once you went past 50GB on that day then you'll be back up to full speed again.
Other carriers may say limitless but you can't reach high amounts of download because their network chokes too much.
For us it's all about fair usage and making sure other users aren't subsidising users who are hammering the network beyond reasonable human behaviour.
We’re still offering a 7 day free trial! Just go to connect now and you could be like with a super fast connection in as little as 20 minutes!
We understand you might have a question that’s not covered above. If so, contact your local launtel team here.