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Click the Connect Now button and you'll be asked to create a User Account. Once that's verified (automated through email) you can then connect a service. If it's an FTTP service you will get an email confirming connection in as little as 5-20 minutes but nbn™ warn it can be up to 48 hours (but that's not ever happened).
If you're a Fibre to the Node we will need to manually provision your service if you already have an existing service. This can take a bit longer than 20 minutes depending on when you do it (we do have to sleep sometimes).
This will trigger your free trial. Only at the end of the free trial you'll be asked if you'd like to recharge your account. If you don't want to keep your connection it will just disconnect - but you can reconnect again another time when you're ready.
Warning: you may start getting overjoyed on how easy this is and start changing your speeds now and then!
If you have a fibre connection, we'll just activate the next available port on the NTD (the box in your house that your router plugs into). Then if you decide you like our service, you can contact your current provider and cancel that one.
If you have an FTTN connection, our new connection will disconnect your other and override. Please note that you will still be liable for paying for that other connection if you're in a contract.
Just ask us if this has you at all confused, we're happy to help.
Yes you can, but be aware they might not be the greatest. Telco routers are often programmed for their network or bundled with other things that can slow your connection down. Also most won't go any faster than 100mbps. If you want to enjoy Gigabit speeds, you'll likely need a new router and make sure your cables are Cat6 (Cat 5 and 5e will choke your network).
Pfft! You only have cancellation costs if you're in a contract. We want to keep our customers by delivering a great product day in day out, not by forcing you to stay with us! But if you do want to leave for any other reason, just don't recharge your account. It will automatically cancel with no fees to do so. You can even hit the 'issue refund' button in the portal if you still have credit remaining in your account.
That's up to you. Sadly many people are in contract with their existing telco so even if they love our connection they need to wait until their existing contracts run out. However, if your connection with your existing telco isn't living up to their promises, you may have grounds to cancel it early. Just call them up with your evidence and let them know you want a better alternative.
You can however it's not included free of charge. A Real World Static IP can either be leased as an option at 35c per day, alternatively it can be leased forever for a refundable fee of $150 - as in you can get your money back when you no longer need it.
You can change as often as you like. If you change it a couple of times in one day, you will be charged for the highest speed you choose within that day. The fees are not pro-rata, so if you had a half gig connection for 4 hours of the day you'll pay for a half gig connection.
*We recommend doing any changes to your speed prior to 11pm just in case nbn's system takes more than the couple of usual minutes to change it.
In the residential portal under the service you wish to disconnect, you'll see a button just under the speed change button. Just disconnect. Your credit will remain there until you come back and reconnect. There's no reconnection or disconnection charges.
Let's start by saying nothing will ever be as good as pure fibre (FTTP). But, there are two parts to an internet connection.
First is the technology used for the connection - Fibre to the Node uses a mix of technology including copper and for some connections this can really impede speed but for most we've been able to get great speeds.
The second part Launtel can control - that's the quality and bandwidth available on the network itself. Once you've got to the first part of fibre network then you'll be getting the same zero congestion network that we offer to everyone.
In short FTTN can have choke points outside of our control, but many of the complaints around speed with other carriers are actually caused by congested networks.
But you can always trial us and if you don't think we're any better you can switch to another carrier. You're in control.
For mainland Australia: It's UNLIMITED on most service types, subject to a fair use policy where we might be in touch to look for a more suitable plan if you're using high end commercial download amounts.
If you're in Tasmania it seems like Unlimited to most users, however there's a daily allocation of 25GB and this adds to your Databank which is just like a bank account in that it can build up. Any data you use will be deducted from this balance. Your unused data will roll over and accumulate up to a 3000GB (3 Terabytes) limit. If you're a massive user you can buy a data pack to add some extra. There is no download charge for any downloads between midnight and 6am!