Your area is serviceable by Fibre, however no box on the outside or NTD (nbn™ box) on the inside have been installed. In other words, fibre has yet to be installed from the street or pit to the premises. You are able to order a service and an installation appointment can be made. This may necessitate a couple of appointments over the next few weeks before we can have an active NBN connection up and running. Appointments are usually booked by the nbn™ as a first available basis and the final installation appointment will require a person over the age of 18 to be at the home during the appointment time. Time frame 3-14 days for appointments depending on the area.